"Goods Insurance," Powered by Pioneer Insurance, Provides Built-In Coverage Against Loss, Damage, and Robbery Starting November 7
MANILA, Philippines – Lalamove, the leading on-demand delivery platform, is setting a new industry standard for security and reliability by automatically insuring every delivery. In partnership with Pioneer Insurance, Lalamove has officially launched “Goods Insurance,” providing built-in coverage of up to ₱20,000 against loss, accidental damage, or robbery/pilferage. This crucial new feature applies to all bookings made through the Lalamove app, effective November 7, 2025.
This initiative is particularly timely as the busy holiday shipping season requires heightened reliability for Filipinos moving gifts, and especially for small business owners who rely on seamless logistics for their livelihoods. With this automatic coverage, no extra registration or additional steps are required from the user.
“Filipinos use Lalamove for all their delivery requirements, from business deliveries to family gifts, especially when the holiday season gets hectic,” said Djon Nacario, Managing Director of Lalamove Philippines. “The automatic ₱20,000 insurance coverage applied to every Lalamove booking strengthens that trust by giving users built-in coverage through Pioneer Insurance.”
Confidence for Entrepreneurs and Online Sellers
The new insurance policy offers a rare layer of confidence in the on-demand logistics sector, extending protection beyond the typical expectations of speed and efficiency. The policy covers accidental damage, loss during transit, and robbery or pilferage, provided the incident is reported within 72 hours of pick-up. This creates essential safeguards, allowing entrepreneurs and online sellers to focus on growth without worrying about potential setbacks.
This protection is a key component of Lalamove’s broader commitment to safety, which includes existing efforts like facial recognition log-ins for partner drivers and the PadaLala 101 education drive, which promotes responsible booking through reminders like "Double Check the Details" and "No Match, No Give."
Evolving Partnership for a Safer Future
The partnership between Lalamove, Pioneer Insurance, and KRM Re, a leading finance, risk, and resilience advisor, is positioned for continued evolution. Both firms plan to explore ways to streamline the claims process and further strengthen customer support in the coming year.
Armand Pesigan, Pioneer Insurance Underwriting and Claims Head, highlighted the joint mission: "This partnership is not just about working together; it’s about making things easier for our customers. By combining Lalamove’s speed with Pioneer Insurance’s dependability, we’re creating solutions that simplify claims and improve every customer experience.”
According to a 2025 report by Mordor Intelligence, reliability and safety are now defining competitiveness among Philippine logistics providers. Lalamove's move to make insurance protection standard for every user reflects this industry shift.
“This isn’t a one-off campaign,” Mr. Nacario added. “It’s how we build reliability into what we do. Every update—whether in safety, speed, or protection—comes down to one goal: helping Filipinos move what matters with confidence.”
The new coverage is already active for users nationwide. For more information, visit:
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