In today's always-connected world, quick and reliable customer service has become more than just a convenience, it's an expectation. For millions of Filipinos, DITO Telecommunity is meeting that demand with KAi, its intelligent AI-powered customer service platform, which has now earned regional recognition at the prestigious Asia-Pacific Stevie Awards held in Macao.
Among more than 1,000 entries across the region, KAi stood out as one of Asia-Pacific's most innovative digital solutions, proving that customer service can be faster, smarter, and more human, even when powered by artificial intelligence.
Designed and developed entirely in-house, KAi is no ordinary chatbot. It instantly resolves up to 98% of customer inquiries without human intervention, delivering seamless assistance across the DITO app, eShop, and social media channels. Whether subscribers need account support, transaction help, or service inquiries, KAi is available 24/7, making everyday digital interactions easier and more convenient.
Beyond speed, KAi is transforming how customer care works behind the scenes. By handling routine concerns automatically, DITO empowers its human agents to focus on more complex and meaningful customer interactions. This not only improves efficiency, but also allows for more personalized and valuable support when customers need it most.
The impact has been significant. Support costs have decreased, customer interactions have become more substantial, and subscribers enjoy faster resolutions and smoother in-chat transactions. It's a win for both the company and the people it serves.
"KAi represents how we are reimagining what service can be for Filipinos," said Adel Tamano, who accepted the award in Macao. "When technology works seamlessly in the background, it unlocks more time, more opportunity, and a better everyday experience. That is the kind of innovation we are building not just for efficiency, but to truly serve and empower our customers."
This recognition reflects DITO's larger mission: bringing world-class technology to Filipino households, helping bridge the digital divide, and creating more opportunities through connectivity.
KAi's latest honor adds to an already impressive list of achievements. Earlier this year, it was named AI Initiative of the Year – Philippines at the Asian Telecom Awards. DITO's Secured Tayo program also earned Cybersecurity Initiative of the Year – Philippines, further reinforcing the company's commitment to both innovation and digital trust.
On the network front, DITO continues to gain international recognition. At Mobile World Congress, the company was named the #1 Rated Mobile Network in the Philippines by Ookla for the second half of 2025 and was also recognized by Opensignal as the country's Fastest Network.
As DITO continues to grow, KAi remains at the heart of its customer-first approach. More than just a chatbot, it is an evolving digital companion, learning from every interaction, becoming more personalized, and helping shape a smarter, more accessible future for every Filipino.
For DITO, this is what innovation should feel like: simple, seamless, and built around real people's everyday lives.
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